Refund policy

Return and Refund Policy

Last updated: February 16, 2026

At Chickada LLC ("Chickada," "we," "us," or "our"), we take pride in crafting high-quality, handmade sugar scrubs. We want you to love your purchase. Please review this Return and Refund Policy carefully before placing an order, as it outlines the terms and conditions for returns, exchanges, refunds, and cancellations across all of our sales channels.

General Return Policy

Due to the personal care and hygiene nature of our products, we maintain the following return policy:

  • Unopened and unused products may be returned within 30 days of delivery for a refund or store credit, provided the product is in its original, sealed packaging and in the same condition it was received.
  • Opened or used products cannot be returned or refunded for any reason, due to health and hygiene considerations. Once a product seal has been broken, the sale is final.
  • All returns must be pre-approved. Please contact us before sending any product back. Items returned without prior authorization will not be accepted.

How to Request a Return

To initiate a return, please email us at info@chickada.com with the following information:

  1. Your order number or proof of purchase
  2. The product(s) you wish to return
  3. The reason for the return
  4. Clear photo(s) of the product in its current condition, including the sealed packaging

We will review your request and, if approved, provide you with return instructions. Please do not ship any items back to us until you have received return authorization.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days to your original payment method, or as store credit at your preference. Please note that your bank or credit card company may require additional time to post the refund to your account.
  • Store credit is our preferred refund method and will be issued as a code redeemable on our website.
  • Shipping charges are non-refundable. If you paid for shipping on your original order, that amount will not be refunded. If your order qualified for free shipping, a flat shipping fee of $7.99 will be deducted from your refund to cover our original shipping costs.
  • Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in return transit.

Damaged or Defective Products

We take great care in packaging your order, but occasionally items may arrive damaged or defective due to shipping. If your product arrives damaged or defective:

  1. Contact us within 30 days of delivery at info@chickada.com.
  2. Include your order number, a description of the issue, and clear photos of the damaged or defective product, including the packaging it arrived in.
  3. Do not discard the product or packaging until your claim has been resolved.

For verified damaged or defective items, we will send a free replacement at no additional cost to you. We carry shipping insurance and will file claims with our carrier as needed. In rare cases where a replacement is not available, we will issue a full refund for the affected product.

Shipping charges on the original order are not refundable on damaged or defective claims.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your unopened item following the return process above and place a new order for the desired product.

Subscription and Auto-Ship Orders

We offer subscription and auto-ship programs for select products. Here is how cancellations and returns work for subscription orders:

  • Cancellation of future shipments: You may cancel your subscription at any time by contacting us at info@chickada.com or through your account settings. Cancellations must be received at least 3 days before your next scheduled shipment date in order to prevent the next order from processing. We send reminder emails before each upcoming shipment to give you an opportunity to make changes or cancel.
  • Already-shipped subscription orders cannot be cancelled and are subject to the same return terms as regular orders (unopened items only, within 30 days of delivery).
  • Damaged or defective subscription items are handled the same as any other order — contact us with photos and we will send a replacement.

In-Person and Farmer's Market Purchases

All purchases made in person at farmer's markets, pop-up events, or other in-person sales are final sale. No returns, refunds, or exchanges will be offered on in-person purchases. If you receive a product that appears to be defective, please contact us at info@chickada.com with a photo and your proof of purchase, and we will evaluate on a case-by-case basis.

Reseller Purchases

Products purchased through one of our authorized resellers must be returned to the reseller from which they were purchased, not directly to Chickada. Please contact your reseller for their return and exchange policies. If you believe you received a defective product from a reseller, please contact us at info@chickada.com and we will work with you and the reseller to resolve the issue.

Third-Party Marketplace Purchases (Etsy, Amazon Handmade)

Products purchased through third-party marketplaces such as Etsy or Amazon Handmade are subject to that platform's return and refund policies. Please initiate any returns or refund requests through the marketplace where you placed your order. If you have questions or concerns about a marketplace order, you may also reach out to us directly at info@chickada.com and we will do our best to assist.

Gift Orders

If you received a Chickada product as a gift and it arrived damaged or defective, please contact us at info@chickada.com with a description of the issue and photos. We will work with you to send a replacement. Refunds on gift orders, if applicable, will be issued to the original purchaser's payment method or as store credit.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products without original, sealed packaging
  • In-person and farmer's market purchases
  • Sale, clearance, or promotional items
  • Gift cards
  • Items returned without prior authorization

Policy Abuse

Chickada reserves the right to limit, decline, or refuse returns, refunds, or exchanges at our sole discretion, including in cases of suspected policy abuse or fraudulent activity. We also reserve the right to modify this policy at any time.

Contact Us

If you have any questions about our Return and Refund Policy, or if you need to initiate a return, please contact us:

Chickada LLC Email: info@chickada.com 111 West Lewis Street, Suite 515 Greensboro, NC 27406 United States